Returns and Exchanges

General

This policy applies only to products purchased through the official New Balance Israel website and forms an integral part of the website's Terms of Use. The Company reserves the right to update this policy from time to time at its sole discretion. Customers may contact the Company regarding product returns, or exchanges through one of the following channels:

 

Product Exchanges

Products purchased through the website may be exchanged within 14 business days from the date the item is received. Exchanges can be made in one of the following ways: Courier Exchange –24ILS A courier exchange service is available for a fee of 24ILS. Please note that courier exchange is limited to one exchange per order and an additional courier exchange cannot be requested. The exchange is completed when the courier collects the original item or alternatively at one of our retail stores, subject to stock availability. Customers may exchange the item for the same product or a different product, subject to inventory availability and payment of any applicable price difference. As the replacement item is provided at the time of collection, the returned item cannot be inspected beforehand. Therefore, if the returned item is found to be damaged, stained, worn, or otherwise used, the Company reserves the right to charge the customer for the value of the exchanged item and/or cancel the exchange, at its sole discretion. Exchange at Retail Stores Products may also be exchanged at one of our retail stores within 14 business days, free of charge and subject to stock availability at the time of the visit. Store exchanges are subject to the same conditions as website returns. Items must be new, unused, returned in their original packaging, and include all original tags attached.

 

Product Returns

Products purchased through the website may be returned within 14 business days from the date the item is received.

Returns may be made through one of the following methods:

Products may be returned via courier for a fee of ₪24.

After receiving the return request, the Customer Service team may contact you, if necessary, to provide further instructions regarding the return process.

If the returned item is found to be damaged, soiled, used, or otherwise not in its original condition, the Company reserves the right, at its sole discretion, to charge the customer for the value of the item and/or reject the return.

Return at Retail Stores

Products may be returned at any New Balance retail store within 14 business days of receipt, free of charge.

Returns are subject to stock and operational availability at the store and are permitted only if the item is unused, returned in its original packaging, with the original tag attached, and otherwise complies with the conditions of this policy.

General Conditions for Returns & Exchanges

Products may be returned or exchanged only if they have not been used, are returned in their original packaging, with the original label and tags attached, and are complete, undamaged, free from defects, deterioration, or any reduction in value. The Company reserves the right to deduct amounts reflecting any damage, depreciation, loss of value, opened packaging, or any other impairment caused while the product was in the customer's possession.

Returns and Exchanges

General

This policy applies only to products purchased through the official New Balance Israel website and forms an integral part of the website's Terms of Use. The Company reserves the right to update this policy from time to time at its sole discretion. Customers may contact the Company regarding product returns, or exchanges through one of the following channels:

 

Product Exchanges

Products purchased through the website may be exchanged within 14 business days from the date the item is received. Exchanges can be made in one of the following ways: Courier Exchange –24ILS A courier exchange service is available for a fee of 24ILS. Please note that courier exchange is limited to one exchange per order and an additional courier exchange cannot be requested. The exchange is completed when the courier collects the original item or alternatively at one of our retail stores, subject to stock availability. Customers may exchange the item for the same product or a different product, subject to inventory availability and payment of any applicable price difference. As the replacement item is provided at the time of collection, the returned item cannot be inspected beforehand. Therefore, if the returned item is found to be damaged, stained, worn, or otherwise used, the Company reserves the right to charge the customer for the value of the exchanged item and/or cancel the exchange, at its sole discretion. Exchange at Retail Stores Products may also be exchanged at one of our retail stores within 14 business days, free of charge and subject to stock availability at the time of the visit. Store exchanges are subject to the same conditions as website returns. Items must be new, unused, returned in their original packaging, and include all original tags attached.

 

Product Returns

Products purchased through the website may be returned within 14 business days from the date the item is received.

Returns may be made through one of the following methods:

Products may be returned via courier for a fee of ₪24.

After receiving the return request, the Customer Service team may contact you, if necessary, to provide further instructions regarding the return process.

If the returned item is found to be damaged, soiled, used, or otherwise not in its original condition, the Company reserves the right, at its sole discretion, to charge the customer for the value of the item and/or reject the return.

Return at Retail Stores

Products may be returned at any New Balance retail store within 14 business days of receipt, free of charge.

Returns are subject to stock and operational availability at the store and are permitted only if the item is unused, returned in its original packaging, with the original tag attached, and otherwise complies with the conditions of this policy.

General Conditions for Returns & Exchanges

Products may be returned or exchanged only if they have not been used, are returned in their original packaging, with the original label and tags attached, and are complete, undamaged, free from defects, deterioration, or any reduction in value. The Company reserves the right to deduct amounts reflecting any damage, depreciation, loss of value, opened packaging, or any other impairment caused while the product was in the customer's possession.