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Frequently Asked Questions
The site is owned by Silon Sports Ltd., the official and only importer of New Balance in Israel for the past 20 years.
New Balance Israel provides warranty for products purchased through authorized resellers only. The warranty is in limited to a manufacturing defect only and is limited to a period of 3 months from purchasing date and does not depend on the usage of the product. To fulfill the warranty, you must return the product to the store it was purchased from and it will be taken to our lab for examination.
To fulfill the warranty for products purchased through the New Balance online store or factory store it should be brought to out factory store (3 Shavil Hamifal St., Tel Aviv 03-6820275) or our brand store (9 Derech Eden St., Rishon Lezion. 03-5213330) after contacting the customer service.
Length of shoe examination - up to 14 business days
Shoes
Shoes should not be washed in any way.
• If the shoes have an unpleasant smell, remove the inner padding and wash it separately.
• Hard dirt can be removed by using a toothbrush or nail file, warm water (not boiling) and a little fat removing dish soap. It is recommended not to repeat the process often (not valid for suede alone).
• Drying shoes can be done by compressing newspapers or absorbent paper to the body of the shoe overnight, it must be dried for at least 12 hours. Using a direct heat source will damage and distort the shape of the shoe.
Clothing
A label with washing and drying instructions is attached to each product, in order not to damage the quality, color, or quality of the fabric. It is recommended to follow the instructions written on the label.
• Turn inside out before washing.
• Products with a zipper should be washed with the zipper closed.
• Do not dry in direct sunlight.
Definitely yes. The store displays models for men, women and children available for purchase.
The priducts ordered from the website are shipped with HFD and arrive with a courier to the your doorstep at a cost of 24 NIS within of 3-5 business days. First time replacement / change is free of charge. Any additional delivery beyond that will be charged 50 NIS.
All orders are processed and shipped on business days (Sunday to Thursday, not including holiday eves. and holidays).
Orders placed by 12 noon will be processed the same business day, any orders placed after 12 noon will be processed on the following business day. Orders placed on Fridays or Saturdays will only be processed on the following Sunday.
Delivery time up to 5 business days (from the business day on which the order was received and processed)
Golan Heights areas, Dead Sea settlements, Arava and Eilat settlements - delivery time up to 9 business days (from the business day on which the order was received and processed)
Delivery of products is in Israeli areas only and is subject to reasonable accessibility (infrastructure, security restrictions, etc.). In some cases, the company holds the right, to change the collection point of a product to a different nearby and acceptable place, which will be coordinated with the costumer in advance.
The item can be picked up independently from the New Balance store in Rishon Lezion (9 Derech Eden St.) 24 hours after the order date and cordinationg with the store - 03-5213330
Purchases can be made via credit cards, 2-3 payments can be made in purchases over 400ILS.
If you wish to cancel an order, please read the terms and conditions of the site rules:
6.1.. Cancellation of a purchase transaction that was made using a credit card will be in accordance with the provisions of the Consumer Protection Law 1981 (hereinafter - "Consumer Protection Law") and / or according to the Debit Cards Law, 1986.
6.2. If the user wishes to cancel the order after his credit card has been charged but before sending the product, he can do so by sending a written message by fax or email to customer service with the purchase details.
6.3. For the convenience of the user only, here are the main conditions and the way in which the user can cancel a purchase transaction made by him through the site.
6.4. The date for canceling the purchase transaction of the product - from the date of the transaction until 14 (fourteen) days have elapsed, the date of which will count from the date of receipt of the product.
6.5. Notice of cancellation of the transaction will be given in writing (also by fax and / or by e-mail) directly to the company.
6.6. Cancellation results due to defect and / or non-compliance:
6.6.1. If the user cancels a transaction due to a defect in the product subject to the contract or transaction, or due to a discrepancy between the product and / or the service and the details provided to him by the company, the company will return to the user within 14 (fourteen) days. The same portion of the transaction price paid by the user will cancel the user's charge due to the transaction and will not charge the user any cancellation fee.
6.6.2. The user must return the product subject to the transaction to the company at the place where the product was delivered to him by the company, and the same applies to any product that the user received as a result of making the transaction.
6.7. Results of cancellation not due to defect and / or non-compliance:
6.7.1. If the user cancels the transaction that is not due to a defect and / or non-conformity in the product as stated above, the company will return to the user, within 14 (fourteen) days from the date of receipt of the notice of cancellation by the user, the same part of the transaction price paid by the user. Of the user due to the transaction, and will not charge the user any amount, other than a cancellation fee at a rate not exceeding 5% (five percent) of the price of the product or service subject to the contract or transaction, or a total of NIS 100 (NIS 100), whichever is higher , And all this - subject to the return of the product to the company by the user in accordance with the terms of these regulations.
6.7.2. These cancellation fees will be considered, for all intents and purposes, as agreed compensation which is determined in good faith, and jointly, by the parties taking into account the damages expected to the company, and without the company being liable in proving any damages.
6.7.3. It will be clarified and emphasized: Cancellation of the transaction, not due to a defect, as stated above, by the user, is subject to the user returning the product in its original packaging, complete, without damage, without damage, without defect, and without spoilage of any kind.
6.8. Please note that products may not be returned after they have been used and / or after any assembly operation has been carried out, except after prior written approval from the company or unless the user had to open the package to discover the defect in the product.
6.9. It is not possible to return a product that has been specially prepared or adapted for the user (for example: printing the username on the product).
6.10. Failure to return the product to the company in accordance with the terms of these regulations will result in the user being charged the full amount of the order plus all the company's expenses.
6.11. The results of the cancellation do not detract from the company's right to claim damages from the user, including also because the value of the product has decreased as a result of significant deterioration in its condition and / or due to its use, and / or due to any related assembly operation by the user and / or by someone on his behalf.
6.12. The provisions of this section shall not apply to the goods and services provided for in section 14C (d) of the Consumer Protection Law.
6.13. What is stated in this section does not come to impose liability on the company as a "dealer" in accordance with the Consumer Protection Law.
6.14. The company and / or the operators of the site will be entitled to cancel a transaction and / or sale, in whole or in part, in one and / or more of the following cases, all at their sole and absolute discretion:
6.14.1 In the event that it is discovered that there has been a communication failure and / or other technical problem that prevented the user from being able to continue and participate in the sale properly.
6.14.2. To the extent that a clerical error occurred in the offer, whether in the product price or in the product description.
6.14.3. In the event that no offers are received for the products / services offered for sale.
6.14.4. In the case of force majeure, acts of war, hostility or terrorism that prevent the continuation of the sale from being carried out or participating in the sale properly.
6.14.5. In the event that it becomes clear to the company and / or the site operator that the transaction and / or sale was accompanied by illegal activity of the user and / or any of the parties to the transaction and / or any of them and / or any third party.
6.14.6. In the event that it becomes clear to the company and / or the site operator that the user may sell the product or service he purchased from the company to any third party and / or trade in any way in this product and / or service, in all and / or part of them.
6.15. Notice of cancellation of the sale will be given to the user by phone and / or in writing, including by email, to the address specified by the user when placing the order through the website.
6.16. If after the end of the sale it is discovered that the product and / or service is out of stock, the company may cancel the sale or offer the user an equivalent alternative product. In such case, the company and / or the operators of the site will not be responsible for, and will not bear, any direct, indirect, consequential or special damage caused to the user and / or any third party, including, but not limited to, damage due to the purchase of the product and / or service by a party Third at a higher price.
6.17. In case of cancellation of the transaction by the user due to complete failure of consideration, the company and / or the operator of the site will act to provide the customer with an equivalent alternative product. If this is not possible, the company will return to the user the full amount of money actually paid to him, provided that the user has lawfully, and at the required time, canceled the transaction with the company.
6.18. Please note that it is not possible to cancel the purchase of products and / or services that have been opened and that have been specially prepared for the user following the transaction or products and / or services that the site is asked by the user to prepare in advance (such as special prints, special sizes, etc.).
6.19. If any error and / or human error is found in the definition of the products and / or services, or in their details, in the payment terms or in any other detail in the advertising of the product and / or service, the company and / or the site operator may cancel the transaction.
The variety of models imported to Israel is an internal business decision of the company. It is not possible to order shoes through us individually.
New Balance is proud to be the only sports shoe manufacturer in the world to manufacture 25% of its products in the US. Over 1,200 employees in 5 different factories across the US produce the finest New Balance shoe models.
New Balance has a factory in Plymouth, England, and some of the models are also manufactured there, the rest of the models are manufactured in the East.
New Balance in Israel and around the world has a very wide and large variety of imitations, some of which are very similar to the original. In order to avoid purchasing an imitation, make sure that the store from which you are purchasing is a an uthorized marketer of New Balance Israel and sells original products. New Balance Israel does not provide service for products purchased through unauthorized resellers
A product can be returned up to 14 days from the date of receipt provided it is not used, complete in its original form and packaging.
Returning a product can be done by a courier at a cost of NIS 24 or by physically bringing the product to our brand store (Derech Eden 9, Rishon Lezion).
The means of payment which the order was made with will be credited minus the delivery fee if applicable within 14 business days from the receipt date of the product at our offices.
Cannot be exchanged with a courier. Unused items can be returned within 14 business days of receiving the order and receive a refund. The return is made with a courier to your home at no cost (for the first return). *Items returned used or damaged will be returned to the customer and no credit will be issued.
Exchange in store - If the item is in stock in the store, it will be possible to exchange the unused item and size.
New Balance is the only sports shoe company in Israel whose products are approved by the Israeli Diabetes Association. We import the best models recognized by the US Department of Health as comfortable shoes adapted for diabetics.
Frequently Asked Questions
The site is owned by Silon Sports Ltd., the official and only importer of New Balance in Israel for the past 20 years.
New Balance Israel provides warranty for products purchased through authorized resellers only. The warranty is in limited to a manufacturing defect only and is limited to a period of 3 months from purchasing date and does not depend on the usage of the product. To fulfill the warranty, you must return the product to the store it was purchased from and it will be taken to our lab for examination.
To fulfill the warranty for products purchased through the New Balance online store or factory store it should be brought to out factory store (3 Shavil Hamifal St., Tel Aviv 03-6820275) or our brand store (9 Derech Eden St., Rishon Lezion. 03-5213330) after contacting the customer service.
Length of shoe examination - up to 14 business days
Shoes
Shoes should not be washed in any way.
• If the shoes have an unpleasant smell, remove the inner padding and wash it separately.
• Hard dirt can be removed by using a toothbrush or nail file, warm water (not boiling) and a little fat removing dish soap. It is recommended not to repeat the process often (not valid for suede alone).
• Drying shoes can be done by compressing newspapers or absorbent paper to the body of the shoe overnight, it must be dried for at least 12 hours. Using a direct heat source will damage and distort the shape of the shoe.
Clothing
A label with washing and drying instructions is attached to each product, in order not to damage the quality, color, or quality of the fabric. It is recommended to follow the instructions written on the label.
• Turn inside out before washing.
• Products with a zipper should be washed with the zipper closed.
• Do not dry in direct sunlight.
Definitely yes. The store displays models for men, women and children available for purchase.
The priducts ordered from the website are shipped with HFD and arrive with a courier to the your doorstep at a cost of 24 NIS within of 3-5 business days. First time replacement / change is free of charge. Any additional delivery beyond that will be charged 50 NIS.
All orders are processed and shipped on business days (Sunday to Thursday, not including holiday eves. and holidays).
Orders placed by 12 noon will be processed the same business day, any orders placed after 12 noon will be processed on the following business day. Orders placed on Fridays or Saturdays will only be processed on the following Sunday.
Delivery time up to 5 business days (from the business day on which the order was received and processed)
Golan Heights areas, Dead Sea settlements, Arava and Eilat settlements - delivery time up to 9 business days (from the business day on which the order was received and processed)
Delivery of products is in Israeli areas only and is subject to reasonable accessibility (infrastructure, security restrictions, etc.). In some cases, the company holds the right, to change the collection point of a product to a different nearby and acceptable place, which will be coordinated with the costumer in advance.
The item can be picked up independently from the New Balance store in Rishon Lezion (9 Derech Eden St.) 24 hours after the order date and cordinationg with the store - 03-5213330
Purchases can be made via credit cards, 2-3 payments can be made in purchases over 400ILS.
If you wish to cancel an order, please read the terms and conditions of the site rules:
6.1.. Cancellation of a purchase transaction that was made using a credit card will be in accordance with the provisions of the Consumer Protection Law 1981 (hereinafter - "Consumer Protection Law") and / or according to the Debit Cards Law, 1986.
6.2. If the user wishes to cancel the order after his credit card has been charged but before sending the product, he can do so by sending a written message by fax or email to customer service with the purchase details.
6.3. For the convenience of the user only, here are the main conditions and the way in which the user can cancel a purchase transaction made by him through the site.
6.4. The date for canceling the purchase transaction of the product - from the date of the transaction until 14 (fourteen) days have elapsed, the date of which will count from the date of receipt of the product.
6.5. Notice of cancellation of the transaction will be given in writing (also by fax and / or by e-mail) directly to the company.
6.6. Cancellation results due to defect and / or non-compliance:
6.6.1. If the user cancels a transaction due to a defect in the product subject to the contract or transaction, or due to a discrepancy between the product and / or the service and the details provided to him by the company, the company will return to the user within 14 (fourteen) days. The same portion of the transaction price paid by the user will cancel the user's charge due to the transaction and will not charge the user any cancellation fee.
6.6.2. The user must return the product subject to the transaction to the company at the place where the product was delivered to him by the company, and the same applies to any product that the user received as a result of making the transaction.
6.7. Results of cancellation not due to defect and / or non-compliance:
6.7.1. If the user cancels the transaction that is not due to a defect and / or non-conformity in the product as stated above, the company will return to the user, within 14 (fourteen) days from the date of receipt of the notice of cancellation by the user, the same part of the transaction price paid by the user. Of the user due to the transaction, and will not charge the user any amount, other than a cancellation fee at a rate not exceeding 5% (five percent) of the price of the product or service subject to the contract or transaction, or a total of NIS 100 (NIS 100), whichever is higher , And all this - subject to the return of the product to the company by the user in accordance with the terms of these regulations.
6.7.2. These cancellation fees will be considered, for all intents and purposes, as agreed compensation which is determined in good faith, and jointly, by the parties taking into account the damages expected to the company, and without the company being liable in proving any damages.
6.7.3. It will be clarified and emphasized: Cancellation of the transaction, not due to a defect, as stated above, by the user, is subject to the user returning the product in its original packaging, complete, without damage, without damage, without defect, and without spoilage of any kind.
6.8. Please note that products may not be returned after they have been used and / or after any assembly operation has been carried out, except after prior written approval from the company or unless the user had to open the package to discover the defect in the product.
6.9. It is not possible to return a product that has been specially prepared or adapted for the user (for example: printing the username on the product).
6.10. Failure to return the product to the company in accordance with the terms of these regulations will result in the user being charged the full amount of the order plus all the company's expenses.
6.11. The results of the cancellation do not detract from the company's right to claim damages from the user, including also because the value of the product has decreased as a result of significant deterioration in its condition and / or due to its use, and / or due to any related assembly operation by the user and / or by someone on his behalf.
6.12. The provisions of this section shall not apply to the goods and services provided for in section 14C (d) of the Consumer Protection Law.
6.13. What is stated in this section does not come to impose liability on the company as a "dealer" in accordance with the Consumer Protection Law.
6.14. The company and / or the operators of the site will be entitled to cancel a transaction and / or sale, in whole or in part, in one and / or more of the following cases, all at their sole and absolute discretion:
6.14.1 In the event that it is discovered that there has been a communication failure and / or other technical problem that prevented the user from being able to continue and participate in the sale properly.
6.14.2. To the extent that a clerical error occurred in the offer, whether in the product price or in the product description.
6.14.3. In the event that no offers are received for the products / services offered for sale.
6.14.4. In the case of force majeure, acts of war, hostility or terrorism that prevent the continuation of the sale from being carried out or participating in the sale properly.
6.14.5. In the event that it becomes clear to the company and / or the site operator that the transaction and / or sale was accompanied by illegal activity of the user and / or any of the parties to the transaction and / or any of them and / or any third party.
6.14.6. In the event that it becomes clear to the company and / or the site operator that the user may sell the product or service he purchased from the company to any third party and / or trade in any way in this product and / or service, in all and / or part of them.
6.15. Notice of cancellation of the sale will be given to the user by phone and / or in writing, including by email, to the address specified by the user when placing the order through the website.
6.16. If after the end of the sale it is discovered that the product and / or service is out of stock, the company may cancel the sale or offer the user an equivalent alternative product. In such case, the company and / or the operators of the site will not be responsible for, and will not bear, any direct, indirect, consequential or special damage caused to the user and / or any third party, including, but not limited to, damage due to the purchase of the product and / or service by a party Third at a higher price.
6.17. In case of cancellation of the transaction by the user due to complete failure of consideration, the company and / or the operator of the site will act to provide the customer with an equivalent alternative product. If this is not possible, the company will return to the user the full amount of money actually paid to him, provided that the user has lawfully, and at the required time, canceled the transaction with the company.
6.18. Please note that it is not possible to cancel the purchase of products and / or services that have been opened and that have been specially prepared for the user following the transaction or products and / or services that the site is asked by the user to prepare in advance (such as special prints, special sizes, etc.).
6.19. If any error and / or human error is found in the definition of the products and / or services, or in their details, in the payment terms or in any other detail in the advertising of the product and / or service, the company and / or the site operator may cancel the transaction.
The variety of models imported to Israel is an internal business decision of the company. It is not possible to order shoes through us individually.
New Balance is proud to be the only sports shoe manufacturer in the world to manufacture 25% of its products in the US. Over 1,200 employees in 5 different factories across the US produce the finest New Balance shoe models.
New Balance has a factory in Plymouth, England, and some of the models are also manufactured there, the rest of the models are manufactured in the East.
New Balance in Israel and around the world has a very wide and large variety of imitations, some of which are very similar to the original. In order to avoid purchasing an imitation, make sure that the store from which you are purchasing is a an uthorized marketer of New Balance Israel and sells original products. New Balance Israel does not provide service for products purchased through unauthorized resellers
A product can be returned up to 14 days from the date of receipt provided it is not used, complete in its original form and packaging.
Returning a product can be done by a courier at a cost of NIS 24 or by physically bringing the product to our brand store (Derech Eden 9, Rishon Lezion).
The means of payment which the order was made with will be credited minus the delivery fee if applicable within 14 business days from the receipt date of the product at our offices.
Cannot be exchanged with a courier. Unused items can be returned within 14 business days of receiving the order and receive a refund. The return is made with a courier to your home at no cost (for the first return). *Items returned used or damaged will be returned to the customer and no credit will be issued.
Exchange in store - If the item is in stock in the store, it will be possible to exchange the unused item and size.
New Balance is the only sports shoe company in Israel whose products are approved by the Israeli Diabetes Association. We import the best models recognized by the US Department of Health as comfortable shoes adapted for diabetics.